Main Line: (863) 983-7881  
Lee County Service: (239) 728-3003

Pam's Plumbing, Inc.
Effective Date: 2/01/2025
 

1. Introduction
Pam's Plumbing, Inc. ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect customer data when you interact with us, including via SMS messaging campaigns.
 

2. Data Collection and Usage
We collect and use personal information to provide plumbing services, schedule appointments, send service reminders, and communicate promotional offers. The types of information we collect may include:

• Name

• Phone number

• Email address (if provided)

• Service address

• Any additional information provided voluntarily by the customer
   

We do not sell or rent customer data to third parties. We may share customer data only when necessary for business operations, such as scheduling services, processing payments, or complying with legal requirements.
 

3. Data Protection and Security
We implement security measures to protect personal information from unauthorized access, disclosure, or misuse. We use encryption and secure storage practices to safeguard your data.
 

4. Sharing of Customer Data
We do not sell customer data to third parties for marketing purposes. Customer information may be shared only as necessary with service providers or partners directly involved in fulfilling our services (e.g., scheduling software, payment processors). All third-party service providers are required to maintain the confidentiality of your information.
 

5. Opt-Out Instructions
Customers have the right to opt out of our messaging campaigns at any time. To stop receiving SMS messages from us, reply STOP to any message you receive. Once you opt out, you will no longer receive SMS communications from us unless you re-subscribe.

If you wish to opt out of other forms of communication (e.g., email), you may contact us using the information provided below.
 

6. Verbal Opt-In
Pam's Plumbing, Inc. will be collecting opt-ins verbally from their customers. Customers will be able to opt in to receive messages either in person at our physical location or over a phone call if they contact us. When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if they would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that:

• "Message and data rates may apply."

• "Message frequency may vary."

• They can text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.

• Their information will not be shared with third parties.
   

7. Web Contact Form Consent
If you submit our contact form and sign up for texts, you consent to receive text messages from Pam's Plumbing, Inc. at the number provided, including messages sent by an auto dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.
 

8. Customer Rights and Contact Information
You have the right to request access to your personal data, request corrections, or ask for its deletion. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
 

Pam's Plumbing, Inc.
820 E Trinidad Ave, Clewiston, FL 33440
Phone: (863) 983-7881
Email: admin@pamsplumbing.com
Website: www.pamsplumbing.com
 

By interacting with us, including through our SMS messaging campaigns, you consent to the collection and use of your information as described in this Privacy Policy. We reserve the right to update this policy as needed and will notify customers of any significant changes.